Shipping Policy – SMARTMARTNZ

At SMARTMARTNZ, we partner with trusted global suppliers to deliver 100% authentic branded and non-branded products directly to your doorstep. We work hard to ensure your order is processed efficiently and delivered safely.

📦 Order Processing

• All orders are processed within 24 hours.
• Once shipped, you will receive a confirmation email with tracking details.

⏰ Estimated Delivery Times

We proudly offer worldwide delivery, including New Zealand, Australia, USA, Canada, Europe, and Asia.

Estimated delivery times (may vary depending on supplier location, customs, or seasonal demand):

• New Zealand & Australia: 3–7 business days
• USA & Canada: 5–10 business days
• UK & Europe: 7–12 business days
• Asia (e.g., South Korea, India): 7–14 business days
• Rest of World: 10–20 business days

💰 Shipping Costs

• FREE Shipping on all orders over $100 (worldwide).
• Orders under $100→ shipping is calculated at checkout based on location and order size.
• Luxury or branded items may include additional shipping or insurance fees as per supplier rules.

🎁 Special Offers

• Free shipping on orders over $100
• Exclusive discounts across collections

💎 Luxury & Branded Items

Luxury and branded products (e.g., Versace, Armani, D&G, Guess) are shipped with tracking and insurance to guarantee safe delivery.

📍 Shipping Providers

We work with reliable carriers, including DHL, FedEx, NZ Post, Aramex, and supplier-based logistics.
Carriers are selected based on the fastest and most reliable service for your region.

📦 Multiple Packages

If you order multiple items, they may be shipped separately depending on warehouse location and supplier availability.

🌍 Customs, Duties & Taxes

International orders may be subject to customs duties, VAT, or import taxes upon arrival.
These charges are the responsibility of the customer.
SMARTMARTNZ is not responsible for delays caused by customs clearance or additional charges by your local government.

📬 PO Boxes & Restricted Addresses

We do not ship to P.O. Boxes or restricted addresses. Please provide a valid residential or business address at checkout.

🚫 Incorrect Address or Failed Delivery

• Please double-check your shipping address before placing your order.
• If an order is returned due to an incorrect address or failed delivery, the customer may be responsible for reshipping costs.

⏳ Possible Delays

Shipping delays may occur due to:

• Public holidays
• Customs inspections
• Weather conditions
• Global supply chain disruptions

If your order is delayed beyond 30 days, you may request a full refund or replacement.

🔄 Returns & Refunds

We offer a 14-day return policy on most items.
For more details, please see our [Return & Refund Policy].

📍 Tracking Your Order

Once your order is shipped, you will receive a tracking number (when available). You can track your package directly on the carrier’s website or via the link in your confirmation email.

📞 Need Help? Contact Us

• 📧 Email: support@smartmartnz.com
• 🌐 Website: www.smartmartnz.com
• 🕒 Customer Support: Available 24/7 (we reply within 24 hours)